Biblioteca Juan Alberto Aragón Bateman catalog › Results of search for 'ccl=su:"INVESTIGACION DEL CONSUMIDOR"'

	1.	Consumer satisfaction as a process / David K. Tse, Franco M. Nicosia, Peter C. Wilton Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	2.	Negotiation strategies and the nature of channel relationships / Shankar Ganesan Source: Journal of Marketing ResearchMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	3.	The Voice of the customer / Abbie Griffin and John R. Hauser Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Providence Availability: No items available : Add to cart (remove)
	4.	The Antecedents and consequences of customer satisfaction for firms / Eugene W. Anderson and Mary W. Sullivan Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Providence Availability: No items available : Add to cart (remove)
	5.	Servicio al cliente : métodos de auditoría y medición / Humberto Serna Gómez, John Jairo Gómez ; con la colaboración de Patricia Serna H., Sergio Serna H., María Dolores Rodríguez by Serna Gómez, Humberto \| Gómez, John Jairo. Edition: 2. ed. actualizada y corregidaMaterial type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Bogotá : 3R Editores, c1999Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / S276s (1). Place hold Add to cart (remove)
	6.	Auditoría del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; con la colaboración de Patricia Serna H., Sergio Serna H., María Dolores Rodríguez by Serna Gómez, Humberto \| Gómez, John Jairo. Edition: 1. ed.Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Bogotá : RAM Editores, c1996Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / S276 (1). Place hold Add to cart (remove)
	7.	Relación entre experiencia previa, servicio postventa y el comportamiento de disposición de renovación de pólizas de seguros de automóviles / Avila, Jazmin, Bocachica, Azucena y Moreno Ruby Liliana by Avila, Jazmín \| Bocachica, Azucena \| Moreno, Ruby Liliana. Language: Spanish Publisher: Bogotá : s.n., 1997Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 1997 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.812 / A945 (1). Place hold Add to cart (remove)
	8.	Variables que determinan la escogencia de una película para los clientes de Betatonio ubicados en la ciudad de Bogotá / Carolina Marting y Elizabeth Rodríguez ; directores Maritza Sandoval Escobar y Jim Walters by Marting, Carolina \| Rodríguez, Elizabeth \| Sandoval Escobar, Maritza, Directora \| Walters, Jim, Director. Language: Spanish Publisher: Bogotá : s.n., 1997Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 1997 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.834 / M178 (1). Place hold Add to cart (remove)
	9.	A Dynamic model of the duration of the customer's relationship with a continuous service provider : the role of satisfaction / Ruth N. Bolton Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum Availability: No items available : Add to cart (remove)
	10.	The Value of internet commerce of the customer / Ralph L. Keeney Source: Management ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	11.	The Psychology of being put on hold : an exploratory study of service quality / Deborah K. Unzicker Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	12.	Possession enhancement in an interpersonal context : an extension of the mere ownership effect / K. Paul Nesselroade, James K. Beggan, Scott T. Allison Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	13.	Customer response to intangible and tangible service factors / Kirk L. Wakefield and Jeffrey G. Blodgett Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	14.	Goal setting and goal striving in consumer behavior / Richard P. Bagozzi and Utpal Dholakia Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	15.	Rediscovering satisfaction / Susan Fournier and David Glen Mick Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	16.	What if I find it cheaper someplace else? : role of prefactual thinking and anticipated regret in consumer behavior / Allen R. McConnell...(et al.) Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	17.	The Role of preconsumption affect in postpurchase evaluation of service / Anna Mattila, Jochen Wirtz Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	18.	Please, let's get an answer any answer : need for consumer cognitive closure / David C. Houghton, Rajdeep Grewal Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	19.	Self-service technologies : understanding customer satisfaction with technology-based service encounters / Matthew L. Meuter...(et al.) Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	20.	Understanding the customer base of service providers : an examination of the differences between switchers and stayers / Jaishankar Ganesh, Mark J. Arnold and Kristy E. Reynolds Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)

Biblioteca Juan Alberto Aragón Bateman

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Series

Places

Topics

Your search returned 102 results.