The Psychology of being put on hold : an exploratory study of service quality / Deborah K. Unzicker
Material type: ArticleLanguage: English Publisher: New York Subject(s): CALIDAD EN EL SERVICIO | ENTREVISTAS | INVESTIGACION DEL CONSUMIDOR | SATISFACCION DEL CONSUMIDOR | TELEMERCADEOOther classification: REV In: Psychology and Marketing Vol. 16 No. 4 (1999) ; p. 327-350No physical items for this record
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