Self-service technologies : understanding customer satisfaction with technology-based service encounters / Matthew L. Meuter...(et al.)
Material type: ArticleLanguage: English Publisher: Chicago Subject(s): AUTOSERVICIOS | CALIDAD EN EL SERVICIO | COMERCIO ELECTRONICO | CONDUCTA DEL CONSUMIDOR | INVESTIGACION DEL CONSUMIDOR | SATISFACCION DEL CONSUMIDOROther classification: REV In: Journal of Marketing Vol. 64 No. 3 (2000) ; p. 50-64No physical items for this record
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