Biblioteca Juan Alberto Aragón Bateman catalog › Results of search for 'ccl=su:"CALIDAD EN EL SERVICIO"'

Tel: (+57 1) 347 23 11 Carrera 9 Bis No. 62 - 43 Bogotá - Colombia eMail: info@konradlorenz.edu.co Rutas de acceso a la universidad (Google Maps) Carácter académico: Institución Universitaria. Personería Jurídica por Resolución 18537 del 4 de noviembre de 1981 del Ministerio de Educación Nacional. Institución de Educación Superior sujeta a inspección y vigilancia por el Ministerio de Educación Nacional (Art. 2.5.3.2.10.2, Decreto 1075 de 2015).
Vigilada Mineducación

	81.	Consumer trust, value and loyalty in relational exchanges / Deepak Sirdeshmukh, Jagdip Singh and Barry Sabol Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	82.	Building brand community / James H. McAlexander, John W. Schouten and Harold F. Koenig Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	83.	The Value relevance of brand attitude in high-technology markets / David A. Aaker and Robert Jacobson Source: Journal of Marketing ResearchMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	84.	Las 22 Leyes inmutables de la marca : cómo convertir un producto o un servicio en una marca mundial / Al Ries, Laura Ries ; versión española Raúl Peralba y Raúl G. del Río by Ries, Al \| Ries, Laura. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Madrid : McGraw-Hill, c2000Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.834 / R428r (1). Place hold Add to cart (remove)
	85.	Administración de producción y operaciones / Norman Gaither, Greg Frazier by Gaither, Norman \| Frazier, Greg. Edition: 8. ed.Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: México : International Thomson, c2000Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.5 / G148 CD.1 (4). Place hold Add to cart (remove)
	86.	Pricing access services / Skander Essegaier, Sunil Gupta, Z. John Zhang Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	87.	Identifying spatial segments in international markets / Frenkel Ter Hofstede, Michel Wedel, Jan-Benedict E. M. Steenkamp Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	88.	Assessing the service-profit chain / Wagner A. Kamakura...(et al.) Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	89.	Firms reap what they sow : the effects of shared values and perceived organizational justice on customers'evaluations of complaint handling / James G. Maxham and Richard G. Netemeyer Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	90.	Trading off between value creation and value appropriation : the financial implications of shifts in strategic emphasis / Natalie Mizik and Robert Jacobson Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	91.	The Impact of customer relationship characteristics on profitable lifetime duration / Werner J. Reinartz and V. Kumar Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	92.	A Configuration theory assessment of marketing organization fit with business strategy and its relationship with marketing performance / Douglas W. Vorhies and Neil A. Morgan Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	93.	Establishing the feasibility of performance measure for alcohol and other drugs / Deborah W. Garnick...(et al.) Source: Journal of Substance Abuse TreatmentMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	94.	Participation and retention in drug abuse treatment services research / Thomas Vaughn...(et al.) Source: Journal of Substance Abuse TreatmentMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	95.	Managing business-to-business customer relationships following key contact employee turnover in a vendor firm / Neeli Bendapudi and Robert P. Leone Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	96.	The Influence of multiple store environment cues on perceived merchandise value and patronage intentions / Julie Baker...(et al.) Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	97.	Management and administration skills for the mental health professional / edited by William O'Donohue, Jane E. Fisher by Fisher, Jane E., ed \| O'Donohue, William, ed. Material type: Text; Format: print ; Audience: General; Language: English Publisher: San Diego : Academic Press, c1999Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.9161 / M161 (1). Place hold Add to cart (remove)
	98.	Efectos de la agregación de productos en mercados electrónicos sobre internet / Fernando Beltrán y César García by Beltrán, Fernando \| García, César. Source: Documentos CEDEMaterial type: Article; Format: print Language: Spanish Publisher: Bogotá Availability: No items available : Add to cart (remove)
	99.	Marketing emocional : el método de Hallmark para ganar clientes para toda la vida / Scott Robinette, Claire Brand y Vicki Lenz by Robinette, Scott \| Brand, Claire \| Lenz, Vicki. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, c2001Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / R614 (1). Place hold Add to cart (remove)
	100.	Logística empresarial : gestión integral de la información y material en la empresa / August Casanovas, Lluís Cuatrecasas by Casanovas, August \| Cuatrecasas, Lluís. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, c2003Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.8 / C181 (1). Place hold Add to cart (remove)

Biblioteca Juan Alberto Aragón Bateman

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