Managing business-to-business customer relationships following key contact employee turnover in a vendor firm / Neeli Bendapudi and Robert P. Leone
Material type: ArticleLanguage: English Publisher: Chicago Subject(s): CALIDAD EN EL SERVICIO | CONSUMIDORES | ENTRENAMIENTO DE PERSONAL | ESTRATEGIAS DE MERCADEO | RELACIONES COMERCIALES | SATISFACCION DEL CONSUMIDOR | SERVICIOS AL CLIENTE | VENDEDORESOther classification: REV In: Journal of Marketing Vol. 66 No. 2 (2003) ; p. 83-101No physical items for this record
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