Biblioteca Juan Alberto Aragón Bateman catalog › Results of search for 'ccl=su:"CALIDAD EN EL SERVICIO"'

	1.	Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel by Desatnick, Robert L \| Detzel, Denis H. Edition: Revised editionMaterial type: Text; Format: print ; Audience: General; Language: English Publisher: San Francisco : Jossey-Bass, c1993Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / D281 (1). Place hold Add to cart (remove)
	2.	Sabe usted lo que realmente quieren sus clientes? : un método de éxito seguro para descubrirlo / John F. Lytle ; traducción Jesús Villamizar Herrera ; asesoría y revisión técnica Humberto Serna Gómez by Lytle, John F. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Santafé de Bogotá : Legis, c1994Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / L985 (1). Place hold Add to cart (remove)
	3.	Relación entre experiencia previa, servicio postventa y el comportamiento de disposición de renovación de pólizas de seguros de automóviles / Avila, Jazmin, Bocachica, Azucena y Moreno Ruby Liliana by Avila, Jazmín \| Bocachica, Azucena \| Moreno, Ruby Liliana. Language: Spanish Publisher: Bogotá : s.n., 1997Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 1997 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.812 / A945 (1). Place hold Add to cart (remove)
	4.	The Relationship between waiting in a service queue and evaluations of service quality : a field theory perspective / Mark B. Houston, Lance A. Bettencourt, Sutha Wenger Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	5.	Customer desire expectations about service employees : an analysis of hierarchical relations / Rik Pieters, Günther Bottschen and Eva Thelen Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	6.	Customer contact and the evaluation of service experiences : propositions and implications for the design of services / William O. Bearden, Manoj K. Malhotra and Kelly H. Uscátegui Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	7.	Response to competitive entry : a rationale for delayed defensive reaction / Ajay Kalra, Surendra Rajiv, Kannan Srinivasan Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum Availability: No items available : Add to cart (remove)
	8.	What you don't know about customer-perceived quality : the role of customer expectation distributions / Roland T. Rust...(et al.) Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum Availability: No items available : Add to cart (remove)
	9.	The Role of marketing / Christine Moorman and Roland T. Rust Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	10.	Examining the impact of destructive acts in marketing channel relationships / Jonathan D. Hibbard, Nirmalya Kumar and Louis W. Stern Source: Journal of Marketing ResearchMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	11.	Buying group choice : the effect of individual group member's prior decision frame / James E. Stoddard, Edward F. Fern Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	12.	Building brand community / James H. McAlexander, John W. Schouten and Harold F. Koenig Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	13.	Managing business-to-business customer relationships following key contact employee turnover in a vendor firm / Neeli Bendapudi and Robert P. Leone Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	14.	Efectos de la agregación de productos en mercados electrónicos sobre internet / Fernando Beltrán y César García by Beltrán, Fernando \| García, César. Source: Documentos CEDEMaterial type: Article; Format: print Language: Spanish Publisher: Bogotá Availability: No items available : Add to cart (remove)
	15.	Marketing emocional : el método de Hallmark para ganar clientes para toda la vida / Scott Robinette, Claire Brand y Vicki Lenz by Robinette, Scott \| Brand, Claire \| Lenz, Vicki. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000, c2001Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / R614 (1). Place hold Add to cart (remove)
	16.	Comercializadora de trucha Dis-Pezz Ltda. / Helen Dayan Puentes Párraga ...(et al.) ; director Luis Fernando Ñustes by Puentes Párraga, Helen Dayan \| Lafaurie Anzola, Ricardo Mario \| Montes Gordillo, Manuel Andrés \| Ñustes, Luis Fernando [director] \| Palacio Rodríguez, Johanna Carolina. Language: Spanish Publisher: Bogotá : s.n., 2005Dissertation note: Tesis (Administrador de Negocios Internacionales) Fundación Universitaria Konrad Lorenz. Facultad de Ciencias Económicas y Administrativas, 2005 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.8 / C652 (1). Place hold Add to cart (remove)
	17.	Calidad en el servicio : el cliente incógnito / María Mercedes Botero, Paola Peña Source: Suma PsicológicaMaterial type: Article; Format: print Language: Spanish Publisher: Bogotá Availability: No items available : Add to cart (remove)
	18.	Desarrollo de un modelo de medición de la orientación al mercado con real foco en el consumidor y pilotaje en el sector asegurador colombiano / Jorge Enrique Garcés Cano ; directora Marithza Sandoval Escobar by Garcés Cano, Jorge Enrique \| Sandoval Escobar, Marithza [directora]. Language: Spanish Publisher: Bogotá : s.n., 2011Dissertation note: Tesis (Magíster en Psicología del Consumidor) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2011 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.834 / G171 (2). Place hold Add to cart (remove)
	19.	Customer relationship management : concepts and technologies / Francis Buttle. by Buttle, Francis. Edition: 2a ed. Language: English Publisher: Burlington : Elsevier, c2009Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / B888 (1). Place hold Add to cart (remove)
	20.	Aproximación conceptual del valor percibido por el cliente, sus principales componentes y relación con otros conceptos / Francy Paola Salamanca Torres ; director Andres Machado by Salamanca Torres, Francy Paola \| Machado, Andres [director]. Language: Spanish Publisher: Bogotá : s.n., 2016Dissertation note: Tesis (Mercadeo) Fundación Universitaria Konrad Lorenz. Escuela de Negocios, 2016 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.834 / S151 (1). Place hold Add to cart (remove)

Biblioteca Juan Alberto Aragón Bateman

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Series

Places

Topics

Your search returned 20 results.