The Relationship between waiting in a service queue and evaluations of service quality : a field theory perspective / Mark B. Houston, Lance A. Bettencourt, Sutha Wenger
Material type: ArticleLanguage: English Publisher: New York Subject(s): CALIDAD EN EL SERVICIO | CONDUCTA DEL CONSUMIDOR | CONSUMIDORES | EVALUACION DEL PRODUCTO | PSICOLOGIA DEL CONSUMIDOR | SATISFACCION DEL CONSUMIDOROther classification: REV In: Psychology and Marketing Vol. 15 No. 8 (1998) ; p. 735-753No physical items for this record
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