Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel
Material type: TextLanguage: English Series: The Jossey-Bass Management SeriesPublisher: San Francisco : Jossey-Bass, c1993Edition: Revised editionDescription: 289 pISBN: 1555424155Subject(s): CALIDAD EN EL SERVICIO | CLIENTES | CONSUMIDORES | ESTUDIOS DE CASOS | SATISFACCION DEL CONSUMIDOR | SERVICIOS AL CLIENTEDDC classification: 658.812Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Libro | Biblioteca Juan Alberto Aragón Bateman | Colección Abierta | 658.812 / D281 (Browse shelf) | Available | 002940 |
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