Biblioteca Juan Alberto Aragón Bateman catalog › Results of search for 'ccl=su:"CALIDAD EN EL SERVICIO"'

	1.	Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman by Berry, Leonard L \| Parasuraman, A. Material type: Text; Format: print ; Audience: General; Language: English Publisher: New York : The Free Press, c1991Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.8 / B277 (1). Place hold Add to cart (remove)
	2.	Marketing en las empresas de servicios : compita mediante la calidad / Leonard L. Berry, A. Parasuraman ; traducción Jorge Cárdenas Nannetti by Berry, Leonard L \| Parasuraman, A. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Grupo Editorial Norma, c1993Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.812 / B277 (1). Place hold Add to cart (remove)
	3.	Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Cobra ; traducción Germán Alberto Villamizar ; revisión técnica Alberto Narváez Rozo by Cobra, Marcos. Edition: 2. ed.Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Santafé de Bogotá : McGraw-Hill, c2000Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.89 / C617 / 2000 (2). Place hold Add to cart (remove)
	4.	Las Zonas blancas del servicio / Blanca Nubia Uribe, Efrén Barrera Restrepo, Juan Mejía Source: Tecnología AdministrativaMaterial type: Article; Format: print Language: Spanish Publisher: Medellín Availability: No items available : Add to cart (remove)
	5.	Defensive strategies for managing satisfaction and loyalty in the service industry / Laurette Dubé, Manfred F. Maute Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	6.	Customer contact and the evaluation of service experiences : propositions and implications for the design of services / William O. Bearden, Manoj K. Malhotra and Kelly H. Uscátegui Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	7.	Customer control and evaluation of service validity and reliability / W. Fred Van Raaij and Ad Th. H. Pruyn Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	8.	Process variation as a determinant of bank performance : evidence from the retail banking study / Frances X. Frei...(et al.) Source: Management ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	9.	Operations, quality and profitability in the provision of banking services / Andreas Soteriou, Stavros A. Zenios Source: Management ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	10.	Professionals : back to the future? / Louise Fitzgerald and Ewan Ferlie Source: Human RelationsMaterial type: Article; Format: print Language: English Publisher: London Availability: No items available : Add to cart (remove)
	11.	Commercial friendships : service provider-client relationships in context / Linda L. Price and Eric J. Arnould Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	12.	The Long good-bye : the dissolution of customer-service provider relationships / Robin A. Coulter and Mark Ligas Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	13.	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees / Michael D. Hartline, James G. Maxham and Daryl O. McKee Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	14.	What if your denstist looked like Tom Cruise? : applying the match-up hypothesis to a service encounter / Stephen K. Koernig, Albert L. Page Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	15.	A Scale to measure the cognitive control form of perceived control : construction and preliminary assessment / William T. Faranda Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	16.	Pricing access services / Skander Essegaier, Sunil Gupta, Z. John Zhang Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	17.	Management and administration skills for the mental health professional / edited by William O'Donohue, Jane E. Fisher by Fisher, Jane E., ed \| O'Donohue, William, ed. Material type: Text; Format: print ; Audience: General; Language: English Publisher: San Diego : Academic Press, c1999Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.9161 / M161 (1). Place hold Add to cart (remove)
	18.	Gestión de empresas de turismo y ocio : el arte de provocar la satisfacción / Josep-Francesc Valls by Valls, Josep-Francesc. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000 ; Esade, c2000Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.04 / V155 (1). Place hold Add to cart (remove)
	19.	Análisis de las deficiencias de la gestión de colocación de créditos en la unidad de negocio prado veraniego del banco caja social / Ruth Erika Suárez ; director Hernán Salazar by Suárez, Ruth Erika \| Salazar, Hernán [director]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Administrador de Empresas) Fundación Universitaria Konrad Lorenz. Facultad de Ciencias Económicas y Administrativas, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.83 / S817 (1). Place hold Add to cart (remove)
	20.	Incremento en ventas en domicilios : ruta de la calidad / Felipe Gómez ; director Hernán Salazar by Gómez, Felipe \| Salazar, Hernán [director]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Administrador de Empresas) Fundación Universitaria Konrad Lorenz. Facultad de Ciencias Económicas y Administrativas, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.89 / G652 (2). Place hold Add to cart (remove)

Biblioteca Juan Alberto Aragón Bateman

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