Operations, quality and profitability in the provision of banking services / Andreas Soteriou, Stavros A. Zenios
Material type:
ArticleLanguage: English Publisher: Linthicum, MD Subject(s): BANCOS | CALIDAD EN EL SERVICIO | CAMBIO ORGANIZACIONAL | ESTRATEGIAS DE MERCADEO | MERCADEO DE SERVICIOS | MERCADOS FINANCIEROS | SATISFACCION DEL CONSUMIDOR | SERVICIOS AL CLIENTEOther classification: REV
In:
Management Science Vol. 45 No. 9 (1999) ; p. 1221-1238
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