Biblioteca Juan Alberto Aragón Bateman catalog › Results of search for 'ccl=su:"CALIDAD EN EL SERVICIO"'

	1.	Understanding the customer base of service providers : an examination of the differences between switchers and stayers / Jaishankar Ganesh, Mark J. Arnold and Kristy E. Reynolds Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	2.	Some new thoughts on conceptualizing perceived service quality : a hierarchical approach / Michael K. Brady and J. Joseph Cronin Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	3.	Customer referral management : optimal reward programs / Eyal Biyalogorsky, Barak Libai Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	4.	Managing customer-initiated contacts with manufacturers : the impact on share of category requirements and word-of-mouth behavior / Douglas Bowman and Das Narayandas Source: Journal of Marketing ResearchMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	5.	What if your denstist looked like Tom Cruise? : applying the match-up hypothesis to a service encounter / Stephen K. Koernig, Albert L. Page Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	6.	The Influence of cardinal-central an surface-level personality traits on consumers' bargaining and complaint intentions / Eric G. Harris, John C. Mowen Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	7.	The Impact of confidence in expectations on consumer satisfaction / Richard A. Spreng and Thomas J. Page Source: Psychology and MarketingMaterial type: Article; Format: print Language: English Publisher: New York Availability: No items available : Add to cart (remove)
	8.	Dynamic customer relationship management : incorporating future considerations into the service retention decision / Katherine N. Lemon, Tiffany Barnett White and Russell S. Winer Source: Journal of MarketingMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	9.	The Value relevance of brand attitude in high-technology markets / David A. Aaker and Robert Jacobson Source: Journal of Marketing ResearchMaterial type: Article; Format: print Language: English Publisher: Chicago Availability: No items available : Add to cart (remove)
	10.	Assessing the service-profit chain / Wagner A. Kamakura...(et al.) Source: Marketing ScienceMaterial type: Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available : Add to cart (remove)
	11.	Gestión de empresas de turismo y ocio : el arte de provocar la satisfacción / Josep-Francesc Valls by Valls, Josep-Francesc. Material type: Text; Format: print ; Audience: General; Language: Spanish Publisher: Barcelona : Gestión 2000 ; Esade, c2000Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.04 / V155 (1). Place hold Add to cart (remove)
	12.	Influencias situacionales sobre la conducta de los consumidores de Merca Express / Amar Claudia Marcela, Castillo Gina Lucía...(et al.) ; directora Marithza Sandoval Escobar by Amar, Claudia Marcela \| Castillo, Gina Lucía \| Gómez, Liliana \| Pedraza, Alejandro \| Pinzón, Rosmira \| Sandoval Escobar, Marithza [directora]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / I635a (1). Place hold Add to cart (remove)
	13.	Influencias situacionales en la conducta del consumidor / Yusset Rolant Acero, Edilson Cortés Cruz, Germán Cortés Baquero, Angela Paola Rodríguez ; directora Marithza Sandoval Escobar by Acero, Yusset Rolant \| Cortés Baquero, Germán \| Cortés Cruz, Edilson \| Rodríguez, Angela Paola \| Sandoval Escobar, Marithza [directora]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / I635 (1). Place hold Add to cart (remove)
	14.	Supermercado Colsubsidio Calle 26 : trabajo de campo final / Catherine Vanegas Peñuela, Diana Marcela Becerra Márquez, Luz Adriana Quiroga Wilches...(et al.) ; directores Maritza Sandoval Escobar, Omar Fernando Cortés by Vanegas Peñuela, Catherine \| Alvarino Amador, Paola Esther \| Becerra Márquez, Diana Marcela \| Cortés, Omar Fernando [director] \| Ortega Caicedo, Feiser \| Quiroga Wilches, Luz Adriana \| Sandoval Escobar, Maritza [Directora]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / S872 (1). Place hold Add to cart (remove)
	15.	Influencias motivacionales sobre la conducta del consumidor / González Y., Márquez L. ; directores Omar Fernando Cortés, Marithza Sandoval Escobar by González, Yohana \| Cortés, Omar Fernando [director] \| Márquez, Liliana \| Sandoval Escobar, Marithza [directora]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / G669 (1). Place hold Add to cart (remove)
	16.	Influencias situacionales sobre la conducta del consumidor : cine club el chorrillo / Sandra Liliana Ramírez Ibáñez by Ramírez Ibáñez, Sandra Liliana. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / R154 (1). Place hold Add to cart (remove)
	17.	Influencias situacionales sobre la conducta del consumidor / Diana Marcela Arango González, Laura Bibiana Ruiz Fontecha ; directora Marithza Sandoval Escobar by Arango González, Diana Marcela \| Ruiz Fontecha, Laura Bibiana \| Sandoval Escobar, Marithza [directora]. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / A716 (1). Place hold Add to cart (remove)
	18.	Influencias situacionales sobre comportamiento de los consumidores de una joyería al norte de Bogotá / Arango Juliana, Mejía Maritza, Suárez Angélica ; directora Marithza Sandoval Escobar by Arango, Juliana \| Mejía, Maritza \| Sandoval Escobar, Marithza [directora] \| Suárez, Angélica. Language: Spanish Publisher: Bogotá : s.n., 2003Dissertation note: Tesis (Psicólogo) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2003 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.835 / A716i (1). Place hold Add to cart (remove)
	19.	No siga tratando de encantar a sus clientes : si realmente quiere ganar su lealtad, olvídese de ofrecer cosas accesorias y supérfluas y simplemente resuelva sus problemas / Matthew Dixon, Karen Freeman y Nicholas Toman Source: Harvard Business Review : América LatinaMaterial type: Article; Format: print Language: Spanish Publisher: Santiago de Chile Availability: No items available : Add to cart (remove)
	20.	Relación entre representaciones sociales, antropología médica y calidad de servicio en el consumo de servicio médico de discapacitados del ejército nacional / Dignory Calderón Téllez ; directora María Idaly Barreto Galeano by Calderón Téllez, Dignory \| Barreto Galeano, María Idaly, directora. Language: Spanish Publisher: Bogotá : s.n., 2013Dissertation note: Tesis (Magíster en Psicología del Consumidor) Fundación Universitaria Konrad Lorenz. Facultad de Psicología, 2013 Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: T 658.834 / C152 (2). Place hold Add to cart (remove)

Biblioteca Juan Alberto Aragón Bateman

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