The Impact of confidence in expectations on consumer satisfaction / Richard A. Spreng and Thomas J. Page
Material type: ArticleLanguage: English Publisher: New York Subject(s): ACTITUDES DEL CONSUMIDOR | CALIDAD EN EL SERVICIO | EVALUACION DEL PRODUCTO | EXPECTATIVAS | SATISFACCION DEL CONSUMIDOROther classification: REV In: Psychology and Marketing Vol. 18 No. 11 (2001) ; p. 1187-1204No physical items for this record
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