Biblioteca Juan Alberto Aragón Bateman

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21.
Customer contact and the evaluation of service experiences : propositions and implications for the design of services / William O. Bearden, Manoj K. Malhotra and Kelly H. Uscátegui

Source: Psychology and MarketingMaterial type: Article Article; Format: print Language: English Publisher: New York Availability: No items available :

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22.
Customer control and evaluation of service validity and reliability / W. Fred Van Raaij and Ad Th. H. Pruyn

Source: Psychology and MarketingMaterial type: Article Article; Format: print Language: English Publisher: New York Availability: No items available :

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23.
Marketing / E. Jerome McCarthy, William D. Perreault ; traducción de María Elena Rosas Sánchez ; revisión técnica de Carlos Sedorio Martínez, Jesús Vázquez Llorens

by McCarthy, E. Jerome | Perreault, William D.

Edition: 11. ed.Material type: Text Text; Format: print ; Audience: General; Language: Spanish Publisher: Madrid : McGraw-Hill, c1997Availability: Items available for loan: Biblioteca Juan Alberto Aragón BatemanCall number: 658.8 / M111 (1).

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24.
Pricing patterns of cellular phones and phonecalls : a segment-level analysis / Dipak C. Jain, Eitan Muller, Naufel J. Vilcassim

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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25.
Improving service by informing customers about anticipated delays / Ward Whitt

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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26.
Optimizing a ring-based private line telecommunication network using tabu search / Jiefeng Xu, Steve Y. Chiu, Fred Glover

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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27.
Predicting queueing delays / Ward Whitt

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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28.
Customer satisfaction for financial services : the role of products, services and information technology / M. S. Krishnan...(et al.)

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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29.
Process variation as a determinant of bank performance : evidence from the retail banking study / Frances X. Frei...(et al.)

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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30.
Operations, quality and profitability in the provision of banking services / Andreas Soteriou, Stavros A. Zenios

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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31.
Innovations in financial services, relationships and risk sharing / Franklin Allen, Douglas Gale

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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32.
Organizational form and efficiency : the coexistence of stock and mutual property-liability insurers / J. David Cummins, Mary A. Weiss, Hongmin Zi

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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33.
Profitability and marketability of the top 55 U.S. commercial banks / Lawrence M. Seiford, Joe Zhu

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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34.
Planning electric power systems under demand uncertainty with different technology lead times / Douglas T. Gardner, J. Scott Rogers

Source: Management ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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35.
Professionals : back to the future? / Louise Fitzgerald and Ewan Ferlie

Source: Human RelationsMaterial type: Article Article; Format: print Language: English Publisher: London Availability: No items available :

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36.
Commercial friendships : service provider-client relationships in context / Linda L. Price and Eric J. Arnould

Source: Journal of MarketingMaterial type: Article Article; Format: print Language: English Publisher: Chicago Availability: No items available :

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37.
The Long good-bye : the dissolution of customer-service provider relationships / Robin A. Coulter and Mark Ligas

Source: Psychology and MarketingMaterial type: Article Article; Format: print Language: English Publisher: New York Availability: No items available :

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38.
Balancing act : learning from organizing practices in cultural industries / Joseph Lampel, Theresa Lant, Jamal Shamsie

Source: Organization ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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39.
Beyond networks and hierarchies : latent organizations in the U.K. television industry / Ken Starkey, Christhopher Barnatt, Sue Tempest

Source: Organization ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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40.
Resource partitioning, the founding of specialist firms and innovation : the american feature film industry, 1912-1929 / John M. Mezias, Stephen J. Mezias

Source: Organization ScienceMaterial type: Article Article; Format: print Language: English Publisher: Linthicum, MD Availability: No items available :

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