A Dynamic process model of service quality : from expectations to behavioral intentions / William Boulding...(et al.)
Material type: ArticleLanguage: English Publisher: Chicago Subject(s): CALIDAD DEL PRODUCTO | CONDUCTA DEL CONSUMIDOR | ESTUDIOS LONGITUDINALES | EXPECTATIVAS | INVESTIGACION DEL CONSUMIDOR | PERCEPCION DEL PRODUCTO | SERVICIOS AL CLIENTEOther classification: REV In: Journal of Marketing Research Vol. 30 No. 1 (1993) ; p. 7-27No physical items for this record
There are no comments on this title.