The Psychology of being put on hold :   an exploratory study of service quality /  
Deborah K. Unzicker 
 - New York 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CALIDAD EN EL SERVICIO<br/>ENTREVISTAS<br/>INVESTIGACION DEL CONSUMIDOR<br/>SATISFACCION DEL CONSUMIDOR<br/>TELEMERCADEO