La Calidad del servicio / Jacques Horovitz ; prefacio de Gilbert Trigano ; revisión técnica José Santos Arrebola
Material type: TextLanguage: Spanish Publisher: Madrid : McGraw-Hill, c1991Description: 105 pISBN: 8476155700Subject(s): CALIDAD EN EL SERVICIO | COMPETENCIA COMERCIAL | ESTRATEGIAS DE MERCADEO | SATISFACCION DEL CONSUMIDOR | SERVICIOS AL CLIENTEDDC classification: 658.83Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Libro | Biblioteca Juan Alberto Aragón Bateman | Colección Abierta | 658.83 / H676 (Browse shelf) | Available | 006904 |
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